Frequently Asked Questions

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What is a Login as Customer extension?

It allows store admins to securely log in to a customer account from the backend without needing the customer’s password.
Why is Login as Customer useful for support teams?

It helps support teams replicate customer issues, troubleshoot account problems, and provide faster resolutions.
Is Login as Customer secure?

Yes. Access is restricted to authorized admin roles, and all login activities can be logged for auditing purposes.
Does it affect customer passwords or sessions?

No. The extension does not change customer passwords and maintains secure session handling.
Is the extension compatible with multi-store environments?

Yes. It supports multi-store setups and allows admins to log in to customer accounts across different store views.