Frequently Asked Questions

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How do customers cancel eligible orders using the Mavenbird Cancel Order module?

Customers can cancel eligible orders via the Order History or Order View pages. If an order is eligible, the "Cancel Order" button appears. After clicking it, customers choose a cancellation reason and submit the request.
Can admins configure which orders are eligible for cancellation?

Yes, admins can configure eligible orders by navigating to Store → Configuration → MAVENBIRD EXTENSIONS → Cancel Order. They can enable or disable the cancel button for specific statuses like Pending or New.
How does the cancel order popup work in Magento?

When customers click "Cancel Order," a pop-up appears to select a predefined or custom reason. After submitting, the request is processed, and an instant success or error message is displayed.
Can the "Cancel Order" button be disabled for specific orders?

Yes, admins can disable the "Cancel Order" button for specific orders through backend settings under Store → Configuration → MAVENBIRD EXTENSIONS → Cancel Order.
How can customers cancel orders directly from their account?

Customers can cancel orders directly from the Order History or Order View pages. For eligible orders, the "Cancel Order" button appears, allowing them to select a reason and submit the request.