Reduces support workload
Automates the refund request process and lets customers track status updates without contacting support.
User Guide & Documentation
Step-by-step setup manual for Refund Request by Customer
Changelog v1.2.0
Compatible with Magento CE, EE · 2.3.x, 2.4.x
Refund Request by Customer
Frontend Refund Request Allow your customers to submit refund requests directly from their account page. Supports a convenient popup form, predefined and custom reasons, and automatic email notifications for smooth communication.
$0
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We are committed to being open and transparent with our customers. When you purchase our module, you automatically receive one year of free support service and free updates.
Why is this important?
- Seamless Installation and Configuration: We understand that setting up a new module can take time to configure according to your specific needs. That's why we offer a full year of free support. Our experienced team is here to assist you with installation, configuration, and any questions you might have. We're eager to share our expertise to ensure you get the most out of your purchase.
- Stay Updated with Magento (Adobe Commerce) Releases: Magento releases new versions approximately every three months. These updates can sometimes introduce compatibility challenges. To keep your store running smoothly, we provide a year of free access to the latest versions of our modules, ensuring that you can upgrade Magento and our modules without encountering any obstacles.
- Subscription Included: Renewing your subscription ensures continued access to the latest updates and support from our team. This means you can be confident that any issues you encounter with the extension will be resolved quickly and efficiently. You can cancel your subscription at any time without any additional fees.
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Highlighted Features
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Frontend Refund Request
Allow customers to submit refund requests directly from their account page with a simple, user-friendly interface.
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Customizable Refund Popup
Admins can customize the refund request popup with custom fields, dropdowns, text areas, and instructions.
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Backend Management
Manage all refund requests efficiently in the Magento admin panel using a convenient request grid.
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Email Notifications
Automatically notify customers via email when a refund request is accepted or rejected.
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Predefined and Custom Reasons
Provide customers with predefined reasons or allow them to enter a custom reason for their refund request.
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Status Tracking
Admins can update and track the status of each refund request (Accepted/Rejected) easily.
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Compatible with All Magento 2 Editions
Works seamlessly with both Magento 2 Open Source and Commerce editions without conflicts.
Description
Allow customer to submit order refund request on Customer Account Page
In Magento 2 Refund Request By Customer extension, after logging in My Account, customers can locate the order, click the Refund Request button and state the reason for request in a convenient return order popup form.
Customize Refund Request Popup
- Admins can customize the popup title, description, and input fields.
- Supports text areas for customer comments or special instructions.
- Enhances communication between customers and admins.
Manage Refund Requests in Admin Panel
- All refund requests are stored in a grid with order info, reason, and status (Accept/Reject).
- Admins can process requests easily by updating status.
- Streamlines refund management for large stores.
FAQs
Frequently Asked Questions
Customers can submit a refund request by logging into their account, navigating to “My Orders,” and clicking the “Refund Request” button next to the relevant order.
Yes, admins can customize the popup’s title, description, and input fields, including predefined reasons or custom text areas for customer comments.
All refund requests are stored in a grid in the Magento admin panel with order details, reason, and status. Admins can approve or reject requests and update statuses easily.
Yes, automatic emails are sent to customers when a refund request is accepted or rejected. Admins can configure the email sender, receiver, and template.
Yes, it works with both Magento 2 Open Source (Community) and Magento 2 Commerce (Enterprise) editions without conflicts.
Ask a question
REVIEWS
Improves refund request clarity
Customers can provide reasons and details for refunds, helping admins process requests more efficiently.
Organized admin management interface
Displays all refund requests in a structured grid, making it easy to review, approve, or reject requests.
Enables self-service refund requests
Allows customers to submit refund requests directly from their account page, improving convenience and reducing support dependency.
Smooth refund workflow
We like how the extension organizes refund requests in a simple grid. It makes it easy to approve, reject, or review customer comments.
Simplifies refund handling
This extension made refund management much easier for our support team. Customers can submit refund requests directly from their account page, and all requests appear neatly in the admin panel for quick review.
Works exactly as expected
Installation was smooth and the extension functions perfectly.
Helps organize refund requests
Instead of scattered emails, all refund requests are stored in one place.
Good addition to order management
Integrating refund requests with the order system makes the workflow very efficient.
Efficient refund tracking
We can easily track refund requests and manage them without searching through emails.
Very practical extension
The ability for customers to submit refund requests directly from the order page is extremely convenient.
Reliable and stable
The extension runs smoothly without affecting store performance.
Practical and reliable tool
The extension performs consistently and is easy to maintain.
Helpful for handling customer complaints
The extension allows customers to explain refund reasons clearly, making resolution faster.
Streamlined the Refund Process for Us
This extension has truly simplified how we handle refund requests. Our customers can now easily submit refund requests directly through their accounts, which saves us so much time. The form is easy to use, and we’ve seen a noticeable decrease in customer service emails. It also integrates well with our existing setup, so we didn’t have to worry about compatibility issues. Highly recommend for any e-commerce store.
Improves customer trust
Providing a structured refund request option builds trust and improves our store’s reputation.
Very satisfied with the results
Overall this extension has made our refund process much easier and more organized.
Improves post-purchase experience
Customers appreciate having a clear process to request refunds after placing an order.
Clean and simple interface
The refund request form is easy for customers to understand and complete.
Good communication with customers
Automatic email notifications keep customers informed when their refund request status changes.
Helpful and easy to use
The interface is simple and intuitive for both customers and administrators. It works exactly as described.
Very useful for eCommerce stores
Any Magento store dealing with returns will benefit from this extension.
Customers appreciate this feature
After enabling this extension, customers feel more confident purchasing because they know refund requests can be handled easily.
Great extension for Magento stores
This module adds a useful feature that Magento stores often need.
Reduces Refund Processing Time Drastically
This extension has made processing refund requests a breeze. Customers can submit refund requests directly from their order page, and we can easily track and manage them through the admin panel. It has reduced the time we spend on customer service, which has allowed us to focus on other aspects of our business. The setup was simple, and the extension runs smoothly without affecting performance.
Great for managing returns
This extension simplifies the refund process and keeps everything organized in the backend.
Improves store professionalism
Providing a proper refund request feature makes our store feel more professional.
Effortless Refund Management
Before installing this extension, managing refund requests was a hassle. Now, everything is automated and organized. Customers can request refunds directly from their order history, and we receive all the necessary details in one place. The ability to approve or reject requests quickly has greatly improved our workflow. It’s a small change that has made a big impact on customer service efficiency.
Very useful for customer service
Before installing this extension, customers had to contact support manually for refunds. Now they can submit requests themselves and track the status. It has reduced our support workload significantly.
Easy configuration
Setup was quick and the configuration options are straightforward. Within minutes the refund request feature was live.
Great improvement for order management
The refund request feature integrates smoothly with Magento orders. Customers can clearly explain the reason for the refund, which helps us process requests faster.
Saves support team time
Many refund requests are now handled directly through the system instead of manual communication.
Changelog
1.2.0 – january 15, 2026
- Upgraded for compatibility with Magento 2.4.8-p3.
- Compatible with PHP version 8.4.
1.1.1 – December 30, 2025
- Upgraded for compatibility with Magento 2.4.8-p3.
* Verified and compatible with PHP version 8.3.
1.1.0 – September 1, 2024
- Minor Bug Fixes
1.0.7 – May 13, 2024
- Compatible with Magento Version 2.4.7-p3.
1.0.0 – February 19, 2018
- Release Initial Version.