Login As Customer extension allows store administrators to securely access customer accounts from the backend without needing passwords. It helps in resolving customer issues quickly, providing better support, and improving overall customer satisfaction.
$99
$149
34% OFF
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We are committed to being open and transparent with our customers. When you purchase our module, you automatically receive one year of free support service and free updates.
Why is this important?
- Seamless Installation and Configuration: We understand that setting up a new module can take time to configure according to your specific needs. That's why we offer a full year of free support. Our experienced team is here to assist you with installation, configuration, and any questions you might have. We're eager to share our expertise to ensure you get the most out of your purchase.
- Stay Updated with Magento (Adobe Commerce) Releases: Magento releases new versions approximately every three months. These updates can sometimes introduce compatibility challenges. To keep your store running smoothly, we provide a year of free access to the latest versions of our modules, ensuring that you can upgrade Magento and our modules without encountering any obstacles.
- Subscription Included: Renewing your subscription ensures continued access to the latest updates and support from our team. This means you can be confident that any issues you encounter with the extension will be resolved quickly and efficiently. You can cancel your subscription at any time without any additional fees.
Hyvä Bronze Partner
Adobe Commerce
Secure Checkout
Highlighted Features
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Instant Admin Login as Customer
Allow administrators to securely log in to any customer account directly from the backend without needing passwords.
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Frontend & Store View Testing
Experience the storefront exactly as the customer sees it — including pricing rules, cart behavior, wishlists, and checkout flow.
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Order & Account Assistance
Quickly help customers place orders, update account details, manage addresses, and troubleshoot issues in real time.
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Secure Access Control
Role-based permissions, login tracking, and automatic session expiration ensure secure and compliant usage.
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Audit Log & Activity Tracking
Maintain detailed logs of admin login activity for accountability and compliance.
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Easy Installation & Compatibility
Simple setup with full compatibility for Magento 2 Open Source and Adobe Commerce, including Hyvä themes and multi-store environments.
Description
Instant Admin Login as Customer
Easily log in to any customer account directly from the Magento 2 admin panel without needing the customer’s password. Instantly access the storefront as the selected customer.
- Login button available on customer grid and customer view page.
- No password reset or credential sharing required.
- Seamless one-click access to customer accounts.
Secure & Controlled Access
Maintain full security and compliance with role-based permissions and activity tracking. Only authorized admin users can access the Login As Customer functionality.
- Restrict access by admin role.
- Track login activities for accountability.
- Automatic session handling for safe switching between accounts.
FAQs
Frequently Asked Questions
It allows store admins to securely log in to a customer account from the backend without needing the customer’s password.
It helps support teams replicate customer issues, troubleshoot account problems, and provide faster resolutions.
Yes. Access is restricted to authorized admin roles, and all login activities can be logged for auditing purposes.
No. The extension does not change customer passwords and maintains secure session handling.
Yes. It supports multi-store setups and allows admins to log in to customer accounts across different store views.
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REVIEWS
Reduces issue resolution time
Allows support teams to investigate and resolve customer problems faster by accessing accounts directly.
Boosted Our Customer Experience
Being able to log in as a customer has significantly improved our response time and issue resolution rate. It helps us understand exactly what users are seeing and eliminates confusion. Security controls are solid, and the feature integrates smoothly with our workflow. Highly recommend!
Super Helpful for Support Team
The Login as Customer feature has completely streamlined our support process. Instead of asking customers for screenshots, we can securely access their view and resolve issues in minutes. It’s intuitive, fast, and saves everyone time. A must-have feature for any customer-facing platform!
Great Tool, Needs Better Notifications
This feature works really well and makes troubleshooting much easier. I especially like how quickly we can switch between accounts. My only suggestion would be to add clearer notifications so customers know when an admin has accessed their account. Overall, very useful and reliable.
Enables direct access to customer accounts for support
Allows admin users to log in as customers and view the storefront from their perspective to quickly identify issues.
Improves troubleshooting efficiency
Helps support teams replicate customer issues related to checkout, addresses, and orders without relying on screenshots.
Quick setup with practical functionality
Easy to install and configure, enabling immediate use of the login-as-customer feature from the admin panel.
Works exactly as expected
The extension performs exactly as described and has been stable since installation. We are very satisfied with its performance.
Great support tool for online stores
Running an online store requires efficient support tools. This extension provides a simple but powerful solution for understanding customer issues quickly.
Helpful for diagnosing complex issues
Some problems are difficult to understand without seeing the customer\'s screen. This extension allows us to experience the website exactly as the customer does.
Very helpful during live customer support
Our team often assists customers through live chat and phone calls. With this extension we can log in to the customer account while speaking with them and guide them through the process step by step. It makes support much more efficient and professional.
Solid and dependable module
The login functionality works consistently and provides a secure way to access customer accounts for support purposes.
Good quality extension
The module works exactly as advertised. Installation was simple and the feature is very reliable. It has quickly become part of our daily support workflow.
Excellent tool for support agents
Our support agents rely on this extension when dealing with complex customer problems. Instead of guessing what the customer is seeing, they can access the account and identify the issue immediately.
Very useful feature for Magento admins
Administrators can quickly access customer accounts to review orders, addresses, and account settings. It is extremely helpful during support sessions.
Improved our support workflow
Our support workflow is now faster and more efficient. Instead of long conversations trying to identify problems, we simply log in and see the issue directly.
Very helpful for B2B customer support
Our B2B clients sometimes face issues with account permissions or order placement. Being able to log in as the customer helps us understand their experience and fix the problem quickly.
Smooth and reliable operation
The extension works smoothly and does not affect the performance of our store. We appreciate the stability and simplicity of the feature.
Reliable and stable extension
We have been using this extension for several months now and it has been very reliable. There have been no conflicts with other modules and performance has remained stable. It works exactly as described and integrates well with our Magento environment.
Very convenient for administrators
Administrators can quickly access customer accounts and review their activity. This helps resolve many questions related to orders and account settings.
Very practical feature
The ability to access customer accounts securely from the admin panel is extremely practical. It helps us provide better and faster support.
Highly recommended for Magento stores
Any Magento store that handles customer support will benefit from this extension. It simplifies the process of investigating customer issues and improves communication with clients.
Very useful for troubleshooting customer issues
We run a busy Magento store and receive many support requests daily. This extension allows our team to access customer accounts securely and replicate the issues they face. It is extremely helpful for diagnosing problems related to checkout, addresses, or order history. Setup was quick and the feature works smoothly.
Great for assisting customers remotely
When customers contact us with questions, we can log in and see the problem directly instead of asking them to send screenshots. This makes remote support much easier.
Great tool for customer assistance
This extension allows our team to guide customers through the store interface more effectively. It improves communication and problem resolution.
Excellent for support teams
Our support team handles many requests daily. This extension helps them investigate problems quickly and provide better assistance.
Stable and dependable extension
After months of use we have not experienced any issues with this module. It works consistently and integrates well with our Magento installation.
Professional and reliable solution
This module is a great addition to Magento and helps maintain a professional customer support process.
Great addition to our Magento store
This extension adds an important feature that Magento does not provide by default. Being able to view the storefront as the customer makes troubleshooting much easier. We are very satisfied with the functionality and stability.
A must-have extension for support teams
If you manage customer support for a Magento store, this extension is extremely valuable. It allows administrators to understand customer experiences in real time. We use it frequently when customers have questions about their orders or account settings.
Helpful for payment and checkout troubleshooting
Many customer issues are related to payment methods or checkout steps. Logging in as the customer helps us quickly find the root cause.
Perfect for identifying checkout problems
Some checkout issues are difficult to reproduce. With this extension we can log in as the customer and identify exactly what is causing the problem.
Helps us resolve customer problems faster
Instead of long email conversations with customers trying to understand what went wrong, we simply log into their account and check the issue directly. This has improved the efficiency of our support team and reduced resolution time significantly.
Works perfectly with our store setup
We installed the extension on Magento 2.4 and it worked perfectly without any compatibility issues. It integrates smoothly with our existing modules and theme.
Makes troubleshooting much easier
We often deal with issues related to shipping addresses or payment methods. Logging into the customer account allows us to understand exactly what is happening and provide accurate solutions.
Excellent tool for customer support teams
This extension has made a big difference for our support workflow. Previously, when customers reported issues with checkout or account settings, we had to ask them for screenshots or step-by-step explanations. Now we can log in as the customer and see exactly what they see, which helps us identify the issue quickly. It has saved our team a lot of time and improved response speed.
Simple installation and great functionality
The module was easy to install and configure. Within minutes we were able to use the login-as-customer feature from the admin panel. It is very helpful when assisting customers who are not very technical and struggle to explain the problem they are facing on the website.
Fast setup and reliable performance
The extension was installed and configured within a few minutes. Since then it has worked flawlessly and has helped our team resolve many support tickets faster.
Very practical Magento extension
Although the feature is simple, it provides significant value for stores that prioritize customer support.
Clean interface and easy to use
The interface is simple and intuitive. Even new members of our support team learned how to use it quickly. The login process is smooth and secure, and it does exactly what we need.
Good value for the price
The functionality provided by this extension is very useful and the price is reasonable. It has improved the efficiency of our support team significantly.
Highly valuable support extension
Overall this extension has improved how we handle customer requests. Being able to view the store from the customer perspective is incredibly helpful.
Great functionality for everyday support
We installed this extension mainly for troubleshooting purposes and it has become an essential tool for our support staff. The ability to replicate the exact customer experience is extremely useful.
Helpful when customers have account problems
Sometimes customers forget how to update addresses or manage their account settings. With this extension we can log in and assist them directly. It is very convenient for providing quick assistance.
Improves customer service quality
Our support team can now resolve issues much faster because we no longer depend entirely on customer explanations. The extension gives us direct access to the customer experience which helps improve service quality.
Good solution for debugging checkout issues
Many customers experience problems during checkout but cannot clearly explain the issue. By logging in as the customer we can reproduce the problem and identify the cause quickly. This has helped us fix several issues that were difficult to track before.
Well built and easy to manage
The module appears to be well developed and integrates cleanly with Magento. We have had a good experience using it.
Changelog
1.1.1 – December 30, 2025
- Upgraded for compatibility with Magento 2.4.8-p3.
- Compatible with PHP version 8.4.
1.1.0 – September 1, 2024
- Minor Bug Fixes
1.0.7 – May 13, 2024
- Compatible with Magento Version 2.4.7-p3.
1.0.0 – February 19, 2018
- Release Initial Version.