Keep your Magento extensions running smoothly with expert support, ensuring seamless performance and compatibility. We are the trusted leader in Magento extension support.
We are committed to being open and transparent with our customers. When you purchase our module, you automatically receive one year of free support service and free updates.
Mavenbird offers 1-year complimentary support on the purchase of any Magento upgrade or migration service. For continued assistance after the initial subscription expires, we provide Extended Support Services to ensure the smooth running of your Magento store.
At Mavenbird, we are dedicated to helping our clients achieve eCommerce success. We understand the challenges of managing a Magento store and provide expert support for both upgrades and post-upgrade issues.
We’re committed to providing seamless and efficient support to ensure your Magento store functions at its best, long after your initial upgrade or subscription has ended. Even if your free support period has expired, you can rely on our Extended Support Service to receive expert assistance whenever required.
Our extended support services are designed to meet your business needs. We offer different packages depending on whether you need support for a single upgrade or multiple services:
| Support Duration | Single Upgrade | Multiple Upgrades |
|---|---|---|
| 3 Months | $49 | $99 |
| 6 Months | $79 | $199 |
| 9 Months | $99 | $299 |
| 1 Year | $129 | $349 |
We offer support through live chat and on-call assistance from 9:00 AM to 6:00 PM IST (Indian Standard Time). Whether you need help with your Magento upgrade or ongoing issues, our support team is always ready to assist you.
Please note that our support hours may be affected during public holidays or in case of an emergency. We strive to provide the fastest response times possible for any critical issues that may arise.
For any issues or inquiries, you can submit a support ticket via our easy-to-use support system. Once submitted, our support manager will review the issue and assist you promptly. Please note that tickets submitted over weekends or holidays will be processed the following business day.
If there is no response to a ticket within 3 days, it will be automatically closed. Our ticketing system helps ensure efficient handling of your queries while allowing you to focus on growing your business.